We are committed to resolving disputes quickly, fairly, and in good faith.
Step 1 — Direct Communication
Contact our shop directly at (717) 592-0896 and ask for the owner. Most issues are resolved within one phone call.
Step 2 — Written Complaint
If unresolved, submit a written complaint with all relevant invoices and documentation. We will respond within 10 business days.
Step 3 — Mediation
Disputes that remain unresolved may proceed to non-binding mediation in Cumberland County, PA.
Step 4 — Arbitration
Any remaining disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Pennsylvania.
Class Action Waiver
You agree to resolve disputes on an individual basis and waive any right to participate in a class action.
Contact
COKES AUTO LLC — 903 Kranzel Dr, Lower Allen, Camp Hill, PA 17011. Phone: (717) 592-0896. Email: service@cokesauto.com.